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What if the customized product needs to adjust the formula?
Customers can submit new requirements through the exclusive service channel, and the technical team will complete the feasibility assessment within 3 working days. During the adjustment period, small-batch trial production services (minimum 50kg order) are provided, and trial production data are tracked until the performance meets the standards. It has iterated the formula for medical catheter companies 5 times, and finally achieved the stringent requirements of no precipitate and no cytotoxicity.
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Do the environmental indicators of the product meet the latest regulatory requirements?
All white oil products of Ranze Energy have passed the EU REACH and RoHS certifications, and provide third-party test reports. For export-oriented enterprises, unconventional indicators such as polycyclic aromatic hydrocarbons (PAHs) and phthalates can be additionally tested to ensure compliance.
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Does white oil react with existing production equipment or materials?
It is recommended to provide equipment material report and contact material list, and Ranze Laboratory will carry out compatibility testing. For special materials (such as fluororubber), low-polarity white oil products can be customized to avoid swelling problems by adjusting the aromatic content. The test cycle is usually 7-10 working days.
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The product performance does not meet expectations after using white oil (such as insufficient lubricity)?
It is necessary to check the matching degree between process parameters and white oil viscosity. The technical team can provide free on-site diagnosis, analyze the oil attenuation through infrared spectroscopy, and adjust the additive formula in combination with the working conditions of production equipment. It has optimized the DTY oil formula for a chemical fiber enterprise, which has improved the lubrication performance by 35% and reduced the broken wire rate by 60%.
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How to deal with precipitation or stratification of the product?
It may be caused by too low storage temperature or impurities. It is recommended to place the product in a 15-35℃ environment for 24 hours. If the problem does not improve, please stop using it immediately and contact the after-sales team. Ranze Energy provides free sampling and testing services and issues an analysis report within 48 hours. If it is indeed a quality problem, it will unconditionally return and exchange the product and bear the relevant losses.
