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Customization Process

Customization Process

Complete product customization process

Application Support

Technical team support methods and response time efficiency
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Support methods
Ranze Energy's technical team has built a "three-in-one" support system:
 
● Multi-channel access: Customers can submit requirements through a dedicated technical mailbox, 7×24-hour hotline or online customer service platform. The system automatically classifies the problem type (such as process optimization, equipment debugging, quality abnormalities, etc.) and pushes it to engineers in the corresponding fields.

● Graded response mechanism: Simple problems are solved by front-line engineers within 4 hours; complex problems initiate expert consultations, and solutions are issued within 24 hours in conjunction with Sinopec's scientific research platform resources; customized requirements are investigated by the technical team on-site, and the solution design is completed within 72 hours.

● Active service model: Regularly visit key customers, predict potential problems based on production data, and optimize process parameters in advance; hold industry technology salons every quarter to share lubrication solutions and energy-saving and consumption-reduction cases.
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Response time efficiency
The team promises the "1-2-4" rapid response standard:
 
● 1-hour emergency response: For major faults such as production line shutdowns, technical experts will diagnose via video connection within 1 hour, remotely guide emergency handling, and simultaneously start the spare parts allocation process.

● 2-hour solution feedback: Routine consultation questions (such as product selection, MSDS query) will be answered in detail via email or system push within 2 hours.

● 4-hour on-site support: Customers in East China and South China will arrive at the site within 4 hours, and customers in other regions will arrive within 24 hours. Mobile testing equipment can be equipped to complete key indicator analysis such as viscosity and flash point on site.

Relying on the intelligent work order system, all service nodes are pushed to customer contacts in real time, and the processing progress is transparent and traceable, ensuring that the problem closure rate reaches more than 99.5%.

Success Cases

Domestic substitution of medical-grade white oil

A domestic pharmaceutical company was blocked from importing medical-grade white oil, and Ranze Energy launched an emergency R&D project. The technical team, in conjunction with Sinopec Research Institute, used five-level molecular distillation technology to control the aromatic content of the product to below 0.005%, and the heavy metal residue was less than 0.1ppm, meeting the USP pharmacopoeia standard. After 6 months of stability testing, the compatibility of the white oil in the ointment matrix exceeded that of imported products, helping customers to achieve localization of raw materials and reducing the cost of a single batch by 42%.

Energy-saving transformation in the textile industry

A chemical fiber factory in East China faced the problem of excessive energy consumption of DTY oil. Ranze Energy provided a "product + service" combination solution. The technical team modified the oil formula, increased the viscosity index of paraffin oil to 105, and reduced the amount of oil by 18%; and simultaneously optimized the oven temperature curve to reduce the energy consumption of the shaping process by 22%. Three months after the project was implemented, the customer's cost per ton of silk was reduced by 126 yuan, and the annual electricity bill savings exceeded one million yuan. This case was rated as a provincial energy-saving demonstration project.

Lubrication optimization in the tire industry

A global tire giant suffered frequent production equipment failures due to existing lubricants. After on-site research, the technical team of Ranze Energy found that the main cause was the rapid volatilization of white oil in its rubber refining process. The team customized and developed a high flash point, low volatility industrial white oil. By adjusting the hydrogenation process, the flash point was raised to 220°C, and the molecular weight distribution was optimized to shorten the rubber refining time by 15%. After the implementation of this plan, the equipment failure rate dropped by 83%, the annual maintenance cost was reduced by 2.8 million yuan, and the customer's additional orders increased by 300% in the next year.
Pioneering Excellence in Industrial White Oil & Paraffin Oil Solutions Since 2005

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Email: inquiry.rze.whteoil@gmail.com
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